Negotiation Skills Training
In the competitive trading conditions of the twenty-first century, we are all under pressure to deliver better results. Buyers and sellers at the forefront of the commercial relationship and managers negotiating internally, all face increasing pressure to achieve more.
This Negotiation Skills training course describes a range of successful negotiating techniques and explains how you can use them to help you achieve your key objectives.
Customer Experience for Managers Training
This one day Customer Experience for Managers training course addresses why the Customer Experience is crucial and assists delegates wishing to build the business case, and develop and execute a Customer Experience strategy. The training course also provides an outline of simple Customer Experience tools and techniques.
Customer Service Excellence Training
This Customer Service Excellence training course provides delegates with a solid grounding in the secrets and strategies of building a business based on improving and gaining outstanding levels of customer service and satisfaction.
Key Account Management
Learn how to grow your sales volumes and Key Account business quickly and effectively. This 2-day Key Account Management training course delivers step-by-step strategies for getting the attention of decision makers and start winning more business now!
Sales & Marketing Training
This Sales & Marketing training course is designed to help those working in sales and marketing to identify, recruit and retain the perfect customer.
Telephone Sales Training
This Telephone Sales training course has been designed to help telesales people to gain the skills and knowledge needed for effective telephone selling.
Whether you are a new recruit or an experienced salesperson, the aim of this sales training course is to improve your performance to increase sales.
Customer Relationship Management Training
In fiercely competitive markets where products and services are similar, putting the customer first is a sensible strategy for building the business. This Customer Relationship Management training course is very participative and gets delegates to address CRM issues in a practical way that clarifies the relationship between customer care and overall business strategy.
Sales Management Training
This Sales Management training course ensures that Sales Management is approached with a clear and necessary balance between achieving business objectives and maintaining a motivated and committed sales team.
Selling in today’s competitive environment requires a qualified and confident sales team, a thorough knowledge of the selling and buying process, and an understanding of why people buy.
Our Customer Relationship Training Courses improve Customer services at all levels. Businesses and organisations will learn how to implement plans that will increase customer satisfaction and help them to provide the right products and services at the right quality at the right time.