Online Reputation Management

Marketing your business online using Social Media is a great way to increase traffic to your site, raise awareness of your brand and engage with your customers. However Social Media also provides a platform for your customers to tell you (and everyone else) exactly what they think of you!

This Online Reputation Management training course provides a comprehensive guide to monitoring discussions about your brand, responding appropriately to negative comments and making the most of your brand evangelists.

Course Objectives

On completion of this Online Reputation Management training course, delegates will be able to:

  • Understand the benefits and pitfalls of Social Media Marketing
  • Know which tools to use for brand monitoring and Online Reputation Management
  • Understand how to respond to complaints and criticisms online
  • Know how to engage with customers and make the best use of brand evangelists

Who is this course for?

There are no prerequisites for this Online Reputation Management course.


  • When social media goes bad!
  • The cost of bad reputation

Establish a Foundation

  • Protect your position > Register Twitter, URLs etc
  • How to establish a social media company policy
  • The socialisation of business: Public relations to human relations


  • Free social media monitoring tools
  • Search
  • Paid for social media solutions
  • What to do with the data


  • Dealing with complaints
  • What to do with praise > Evangelist
  • Crisis Q&As
  • Complaint escalation plan


  • Enhancing reputation online
  • Be seen to listen
  • Ask customers for feedback
  • Build your customers into your R&D




Starting Price:£985

Duration:1 Day

Online Reputation Management Calendar


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Starting Price:£985

Duration:1 Day

Online Reputation Management

Sorry! Our team is updating this schedule!

----- OR -------

Please reach us at+44 20 4571 2395 or or for more information about the schedule

Online Reputation Management

Sorry! Our team is updating this schedule!

----- OR -------

Please reach us at+44 20 4571 2395 or or for more information about the schedule

Online Reputation Management

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Your Online (Online Reputation Management) Package

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days to complete your course.

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Our Onsite/In-house Training method is most selected by organisations, as it allows them to train their employees at their choice of place. We can also tailor the course content to focus on your needs.

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Some Facts Worth Shouting About

To win in this competitive world, you need to be constantly moving forward, and Silicon Beach Training is the one that can help you. Our courses are highly engaging as we have high-quality and certified training courses for both individuals and organisations that are structured in easy to digest modules. We don't compromise on the quality of our trainers. We have:

Our Clients

With extensive experience working with large organisations, national and local government, universities, charities, SMBs and individuals we believe that no client is too big or too small. This creates a diverse atmosphere on our scheduled courses with the opportunity to discuss solutions for a wide range of problems. We excel at developing bespoke training solutions for prestigious clients including EDF Energy, Sport England and Tesco PLC.

Banco Central Do Brasil

Nationwide Building Society

EDF Energy

EDF Energy

Sport England

Sport England

Tesco PLC

Tesco PLC

Imperial College London

Imperial College London

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