Online Reputation Management

Marketing your business online using Social Media is a great way to increase traffic to your site, raise awareness of your brand and engage with your customers. However Social Media also provides a platform for your customers to tell you (and everyone else) exactly what they think of you!

This Online Reputation Management training course provides a comprehensive guide to monitoring discussions about your brand, responding appropriately to negative comments and making the most of your brand evangelists.


Course Objectives

On completion of this Online Reputation Management training course, delegates will be able to:

  • Understand the benefits and pitfalls of Social Media Marketing
  • Know which tools to use for brand monitoring and Online Reputation Management
  • Understand how to respond to complaints and criticisms online
  • Know how to engage with customers and make the best use of brand evangelists

Who is this course for?

There are no prerequisites for this Online Reputation Management course.

Introduction

  • When social media goes bad!
  • The cost of bad reputation

Establish a Foundation

  • Protect your position > Register Twitter, URLs etc
  • How to establish a social media company policy
  • The socialisation of business: Public relations to human relations

Listen

  • Free social media monitoring tools
  • Search
  • Paid for social media solutions
  • What to do with the data

Respond

  • Dealing with complaints
  • What to do with praise > Evangelist
  • Crisis Q&As
  • Complaint escalation plan

Engage

  • Enhancing reputation online
  • Be seen to listen
  • Ask customers for feedback
  • Build your customers into your R&D

Summary

Keypoints

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Starting Price:£1095

Duration:1 Day

Online Reputation Management Calendar

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Starting Price:£1095

Duration:1 Day

Online Reputation Management

Best Selling Course in UNITED KINGDOM

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Buxton, UNITED KINGDOM

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Duration : 1 Day

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3 Sep 2021

£2195

Online Reputation Management

Best Selling Course in UNITED KINGDOM

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Corby, UNITED KINGDOM

duration

Duration : 1 Day

dates

3 Sep 2021

£2195

Online Reputation Management

Best Selling Course in UNITED KINGDOM

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Derby, UNITED KINGDOM

duration

Duration : 1 Day

dates

3 Sep 2021

£2195

Online Reputation Management

Best Selling Course in UNITED KINGDOM

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Hinckley, UNITED KINGDOM

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Duration : 1 Day

dates

3 Sep 2021

£2195

Online Reputation Management

Best Selling Course in UNITED KINGDOM

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Leicester, UNITED KINGDOM

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Duration : 1 Day

dates

3 Sep 2021

£2195

Online Reputation Management

Best Selling Course in UNITED KINGDOM

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Lincoln, UNITED KINGDOM

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Duration : 1 Day

dates

3 Sep 2021

£2195

Online Reputation Management

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 1 Day

dates

27 Aug 2021

£795

Online Reputation Management

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 1 Day

dates

24 Sep 2021

£795

Online Reputation Management

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 1 Day

dates

22 Oct 2021

£795

Online Reputation Management

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 1 Day

dates

26 Nov 2021

£795

Online Reputation Management

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 1 Day

dates

24 Dec 2021

£795

Online Reputation Management

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Your Online (Online Reputation Management) Package

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days to complete your course.

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