Online Reputation Management Training Courses

Online Reputation Management

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Marketing your business online using Social Media is a great way to increase traffic to your site, raise awareness of your brand and engage with your customers. However Social Media also provides a platform for your customers to tell you (and everyone else) exactly what they think of you!

This Online Reputation Management training course provides a comprehensive guide to monitoring discussions about your brand, responding appropriately to negative comments and making the most of your brand evangelists.

Course Objectives

On completion of this Online Reputation Management training course, delegates will be able to:

Understand the benefits and pitfalls of Social Media Marketing
Know which tools to use for brand monitoring and Online Reputation Management
Understand how to respond to complaints and criticisms online
Know how to engage with customers and make the best use of brand evangelists

Who is this course for?

There are no prerequisites for this Online Reputation Management course.

Introduction

When social media goes bad!
The cost of bad reputation

Establish a Foundation

Protect your position > Register Twitter, URLs etc
How to establish a social media company policy
The socialisation of business: Public relations to human relations

Listen

Free social media monitoring tools
Search
Paid for social media solutions
What to do with the data

Respond

Dealing with complaints
What to do with praise > Evangelist
Crisis Q&As
Complaint escalation plan

Engage

Enhancing reputation online
Be seen to listen
Ask customers for feedback
Build your customers into your R&D

Summary

Keypoints

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Starting Price:£1095

Duration:1 Day

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Upcoming Dates

Virtual, UNITED KINGDOM

22 Fri

Nov 2024

23 Sat

Nov 2024

24 Sun

Nov 2024

25 Mon

Nov 2024

26 Tue

Nov 2024

27 Wed

Nov 2024

28 Thu

Nov 2024

29 Fri

Nov 2024

Birmingham, UNITED KINGDOM

04 Wed

Dec 2024

13 Fri

Dec 2024

17 Tue

Dec 2024

27 Fri

Dec 2024

Manchester, UNITED KINGDOM

06 Fri

Dec 2024

11 Wed

Dec 2024

23 Mon

Dec 2024

30 Mon

Dec 2024

London, UNITED KINGDOM

10 Tue

Dec 2024

20 Fri

Dec 2024

Onsite Training

Our Onsite/In-house Training method is most selected by organisations, as it allows them to train their employees at their choice of place. We can also tailor the course content to focus on your needs.

In-House Training

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To win in this competitive world, you need to be constantly moving forward, and Silicon Beach Training is the one that can help you. Our courses are highly engaging as we have high-quality and certified training courses for both individuals and organisations that are structured in easy to digest modules. We don't compromise on the quality of our trainers. We have:

Our Clients

With extensive experience working with large organisations, national and local government, universities, charities, SMBs and individuals we believe that no client is too big or too small. This creates a diverse atmosphere on our scheduled courses with the opportunity to discuss solutions for a wide range of problems. We excel at developing bespoke training solutions for prestigious clients including EDF Energy, Sport England and Tesco PLC.

Banco Central Do Brasil

Nationwide Building Society

EDF Energy

Sport England

Tesco PLC

Imperial College London

Imperial College London

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