ITIL Intermediate Continual Service Improvement Training

What is ITIL® Intermediate Training - Continual Service Improvement?

The Continual Service Improvement training course is part of the ITIL® Service Life Cycle stream, and will be of useful to delegates that wish to concentrate on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

ITIL® Intermediate Continual Service Improvement Exam

The Continual Service Improvement exam is a 90 minute closed book exam consisting of eight multiple choice, scenario based questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.

Who is ITIL® Intermediate Training - Continual Service Improvement intended for?

Before attending this course you must hold a valid ITIL Foundation Certificate.

Copyright Statements

Course Objectives

Upon completion of this ITIL® Intermediate Continual Service Improvement course you will be able to:

Understand the importance of Service Management as a Practice
Understand CSI Principles and Processes
Carry out common CSI activities
Organise CSI effectively
Recognise CSI functions and technology-related activities
Understand how to implement CSI
Understand and analyse challenges, Critical Success Factors and risks related to CSI

Who is this course for?

Anyone who has gained the ITIL® Foundation certificate and wants to continue their learning & anyone who requires an understanding of the Planning, Protection and Optimisation processes.