ITIL Intermediate Operational Support & Analysis Training

What is ITIL® Intermediate Training - Operational Support & Analysis training?

The ITIL® Intermediate Operational Support and Analysis training course is part of the ITIL Service Capability stream and is designed for delegates who wish to attain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.

ITIL® Intermediate Course Operational Support and Analysis Exam

The Operational Support and Analysis exam is a 90 minute closed book exam consisting of eight multiple choice, scenario based questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which achieves no marks.

Who is ITIL® Intermediate Training - Operational Support & Analysis training intended for?

Before attending this course you must hold a valid ITIL Foundation Certificate.

Copyright Statements

Course Objectives

Upon completion of this ITIL® Intermediate Operational Support and Analysis training course you will gain an understanding of:

The importance of Service Management as a Practice concept and Service Operation Principles, purpose and objectives
The importance of ITIL Operational Support and Analysis while providing service
How all processes in ITIL Operational Support and Analysis interact with other Service Lifecycle processes
The processes, activities, methods and functions used in each of the ITIL Operational Support and Analysis processes
How to use the ITIL Operational Support and Analysis processes, activities and functions to achieve operational excellence
How to measure ITIL Operational Support and Analysis
The importance of IT Security and its contributions to ITIL Operational Support and Analysis
Understanding the technology and implementation considerations surrounding ITIL Operational Support and Analysis
The challenges, Critical Success Factors and risks associated with ITIL Operational Support and Analysis

Who is this course for?

Anybody working towards the ITIL Expert Level and IT professionals working within or about to enter an Operational Support and Analysis environment who require a detailed understanding of the processes, functions and activities involved.