Telephone Sales Training | Bespoke Training to Meet Your Needs

Telephone Sales Training

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This Telephone Sales training course has been designed to help telesales people to gain the skills and knowledge needed for effective telephone selling.

Telephone sales can be one of the most powerful selling tools at your disposal when done correctly, and so learning how to make the most of the process can have a huge positive impact on profits.

We can run this course according to your needs, here at our Brighton premises or at your own venue, and the content can be tailored to meet your requirements.

Call us now on +44 (0)1273 622272 to book or discuss the options available.

Course Objectives

At the end of the Telephone Sales training course, delegates will know:

The principles of selling over the telephone,
The structure of the call cycle and relate customer needs to their products and services
The process of effective questioning, listening and identifying buying needs and criteria.

Who is this course for?

Perfect for new recruits or experienced salespeople aiming to improve performance to increase sales.

The Definition of Selling
Glossary of Sales Terminology
Skill knowledge and attitude
Converting enquiries into sales

Incoming calls

Buying Signals

Finding the MAN

Who are we trying to sell to?

The Sales Cycle

The A I D A Sales Structure

Attention
Interest
Desire
Action

Features, Advantages and Benefits (F.A.B.)

What is a Feature?
What is a Product Advantage?

Express the feature, explain the advantage and deliver the sales benefit.

Questioning Skills - When and how to use:

Hypothetical
Leading
Reflective
Specific or Probing
Closed or Open

Situation Questions

Problem Questions
Explicit Needs
Implied Needs

Listening Skills – Are You a Good Listener?

Closing Techniques
The Alternative Close
The Assumptive Close
The Summary Close

Reasons for Low Feedback

Objection Handling

Listen
Specify
Question
Answer
Confirm
Close

Hidden Objections

Confidence
Defensiveness

Four More Techniques for Handling Objections

Feel, Felt, Found
Agreement
You’re right, however...

Managing Sales Time

Keypoints

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Starting Price:£1095

Duration:1 Day

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Upcoming Dates

Virtual, UNITED KINGDOM

22 Fri

Nov 2024

23 Sat

Nov 2024

24 Sun

Nov 2024

25 Mon

Nov 2024

26 Tue

Nov 2024

27 Wed

Nov 2024

28 Thu

Nov 2024

29 Fri

Nov 2024

Birmingham, UNITED KINGDOM

04 Wed

Dec 2024

13 Fri

Dec 2024

17 Tue

Dec 2024

27 Fri

Dec 2024

Manchester, UNITED KINGDOM

06 Fri

Dec 2024

11 Wed

Dec 2024

23 Mon

Dec 2024

30 Mon

Dec 2024

London, UNITED KINGDOM

10 Tue

Dec 2024

20 Fri

Dec 2024

Onsite Training

Our Onsite/In-house Training method is most selected by organisations, as it allows them to train their employees at their choice of place. We can also tailor the course content to focus on your needs.

In-House Training

Leading Path to Success

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Find a course and let us know how you would like to learn.

Step 1

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Select your preferred method of training for the course.

Step 2

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Confirm your seats.

Step 3

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Get an excellent experience with our qualified instructors.

Step 4

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Acquire skills and achieve your career goals.

Step 5

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Some Facts Worth Shouting About

To win in this competitive world, you need to be constantly moving forward, and Silicon Beach Training is the one that can help you. Our courses are highly engaging as we have high-quality and certified training courses for both individuals and organisations that are structured in easy to digest modules. We don't compromise on the quality of our trainers. We have:

Our Clients

With extensive experience working with large organisations, national and local government, universities, charities, SMBs and individuals we believe that no client is too big or too small. This creates a diverse atmosphere on our scheduled courses with the opportunity to discuss solutions for a wide range of problems. We excel at developing bespoke training solutions for prestigious clients including EDF Energy, Sport England and Tesco PLC.

Banco Central Do Brasil

Nationwide Building Society

EDF Energy

Sport England

Tesco PLC

Imperial College London

Imperial College London

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