Root Cause Analysis Training

Overview

Outline

Feedback

The natural tendency of many individuals and organisations when presented with a problem is to jump to a solution, any solution. They do not systematically analyse the problem to determine a root cause before considering potential solutions.

Root Cause Analysis

This intensive one day Root Cause Analysis training course is based on the proven Six Sigmaperformance improvement methodology with a strong focus on analysing the root cause of problems and developing appropriate solutions.

The training course will start with the identification, prioritisation and definition of problems. We will then consider how we measure the problem and then use logic, data and process analysis to understand the problem followed by root cause analysis tools. Once we have verified the root cause we will then consider how we identify, evaluate, develop and implement a solution that addresses the root cause of the problem.

Course Objectives

Upon completion of this intensive one day practitioner training course delegates will be able to:

Use a structured approach to identifying and defining the problem, determining the root cause through analysis and defining an appropriate solution.
Use a range of logical, data, process and root cause analysis tools to develop an understanding of the problem and identify a root cause.
Understand the importance and approaches to verifying a root cause.
Identify, evaluate and develop solutions that address the root cause of the problem.

Who is this course for?

Ideal for those look to improve business processes within their organisation in order to deliver more effective results.

Identification process

Reactive
Proactive

Prioritisation

Roles and responsibilities

Problem definition

Objectives and success measures

Scope/constraints

Timescales

Costs – impact and resolution

Rich Picture

Measuring the problem

Process and definition
Sampling and collection Plan

Root cause analysis process

Logical analysis

Data Analysis

Process Analysis

Failure Mode and Effects Analysis

Ishikawa diagrams

Cause and Effect Matrix

Relationship diagram

5 Whys

Root Cause Hypothesis

Root cause verification

Scatter diagram

Identify solution

Brainstorming Techniques

Evaluate solutions

Impact/effort analysis

Developing selected solution

Risk analysis

Pilot testing

Implementation planning

Force field analysis

A case study will be used that runs through both days to reinforce the learning.

Excellent content and highlighted areas of my work requiring serious RCA. I will be implementing all I have learnt and auditing it with material from this course. To be continued in 6 months with results...

Martin Bellerby - RWE Npower PLC

Good analysis techniques, good use of diagrams/ charts. Strong emphasis on being specific/ no assumptions. Simple and effective exercises.

Britannia Refined Metals

Useful, relevant topic covering a good variety of tools. Steve used experience-based examples at taught at a good pace interspersed with practicals

Daniel Newstead - RWE npower PLC

Very good content - very varied with lots of different methods shown. The tutor's knowledge was excellent. We covered a lot of practical exercises - some more fun than others!

RWE npower PLC

Excellent course, well delivered - money well spent.

Andrew Ingham - EDF Energy

In our part of the business we tend to have a lot of problems that are tackled by fire fighting and not looking at the root causes. This course has given us the tools to identify the root causes.

Nigel Waterworth - RWE Npower PLC

Useful well paced course providing relevant information that I could apply in the workplace.

Ross Thorpe - RWE Npower PLC

Some very useful stuff in here! Will make me think and apply more logical reasoning in the future.

Steven Clayden - RWE Npower PLC

Interesting course gave a good understanding on how the tools and methods should be applied when carrying out a Root Cause Analysis.

Adrian Budworth - RWE Npower PLC