Business Process Management Training

Overview

Outline

Feedback

Business processes are the production lines of the new economy. When they fail us, our products and services fail our customers, and our business fails its stakeholders.

The more organisations change, the more they must concern themselves with their stakeholder relationships, and the design and management of their processes so that organisations, people and technologies have a common business purpose.

But our business processes already work!

For many organisations, improving business processes is something which is always on the "things we'll get round to list" - where the prevailing attitude is "well, they work OK at the moment" or "we've always done things like this".

That's all very well, and your processes may well work 'OK' - but if you're not looking to continually improve the way you work and your competitors are, you're actually moving backwards.

By identifying your business' overall objectives and continually reviewing, mapping and improving your processes to ensure that they are contributing to your goals (and in a way that makes the best use of your resources) - you will be able to stay competitive.

We also provide in-company Business Process Management courses. Call +44 (0)1273 622272 to discuss.

Course Objectives

This intensive one-day Business Process Management course focuses on the essential skills business people require to analyse and redesign their processes.

Develop a business process strategy to meet stakeholder needs.
Analyse, improve, design and develop processes to meet stakeholder needs.
Align technology, organisation, and facilities with the business process strategy and design
Apply their knowledge to manage process projects effectively.
Identify, clarify and manage business benefits arising from process change

Who is this course for?

This course is recommended for business and IT executives, managers, project managers and team managers who will be involved in analysing and redesigning their business processes.

Understanding The Terms

Introduction to Process
Key Terms in Business Process Mapping

The Steps of Business Process Mapping

The Steps for Effective Process Mapping
'As is' and 'to be' Processes

Mapping a Business Activity

Defining the Start, End and Purpose of a Business Activity
Defining the Key Elements – Tasks, Decisions, Inputs and Outputs
Business Activity Definition Forms
Part 1: Case study
Mapping Methods – Brown Paper Analysis
Part 2: Case Study
Using the Mapping Symbols
Part 3: Case Study

The Detail Behind the Processes

Workshop Facilitation Skills
Titles and Numbering
Recording the Key Information – Tasks, Decisions, Inputs, Outputs, Constraints and Dependencies
Process Definition Forms
Part 4: Case Study