ITIL® Intermediate Training - Service Design

What is ITIL® Intermediate Training - Service Design?

The ITIL® Intermediate Service Design training course is part of the ITIL Service Life Cycle stream, and will useful to delegates that wish to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

ITIL® Intermediate Course Service Design Exam

The Service Design exam is a 90 minute closed book exam consisting of eight multiple choice, scenario based questions.  Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which achieves no marks.

Who is ITIL® Intermediate Training - Service Design intended for?

Before attending this course you must hold a valid ITIL Foundation Certificate.

 
 

Course Objectives

Upon completion of this ITIL® Intermediate Service Design training course you will have knowledge of:

  • The importance of Service Management as a Practice concept and Service Design Principals, Purpose and Objective
  • How all processes in ITIL Service Design interact with other Service Life Cycle Processes
  • The sub-processes, activities, methods and functions used in each of the ITIL Service Design processes
  • The roles and responsibilities within ITIL Service Design and the activities and functions to achieve Service Design excellence
  • How to measure ITIL Service Design
  • Technology and implementation considerations surrounding ITIL Service Design
  • Challenges, Critical Success Factors and Risks associated to ITIL Service Design

Who is this course for?

Before attending this Service Design course you must hold an ITIL Foundation certificate. To obtain an ITIL Foundation certificate, attend our ITIL Foundation training course.

Modules:

  • Introduction to Service Design
  • Service Design Principles
  • Service Design Processes
  • Service Design technology related activities
  • Organizing for Service Design
  • Consideration of Technology
  • Implementation and improvement of Service Design

Keypoints

keypoints accredited

Starting Price:£1975

Duration:3 Days

ITIL® Intermediate Training - Service Design Calendar

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Starting Price:£1975

Duration:3 Days

ITIL® Intermediate Training - Service Design

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ITIL® Intermediate Training - Service Design

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

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Duration : 3 Days

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24 May 2021

£1995

ITIL® Intermediate Training - Service Design

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 3 Days

dates

7 Jun 2021

£1995

ITIL® Intermediate Training - Service Design

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 3 Days

dates

21 Jun 2021

£1995

ITIL® Intermediate Training - Service Design

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 3 Days

dates

5 Jul 2021

£1995

ITIL® Intermediate Training - Service Design

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 3 Days

dates

19 Jul 2021

£1995

ITIL® Intermediate Training - Service Design

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Your Online (ITIL® Intermediate Training - Service Design) Package

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days to complete your course.

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