Customer Relationship Management Training

What is Customer Relationship Management Training?

Putting the customer first is one of the most valuable strategies for building a business, hence the need for sales and customer services training courses.

Satisfied customers become repeat customers and often increase their spend; they are also the best source of word-of-mouth referrals. There is no better salesperson than a loyal customer.

On our Customer Relationship Management training course you will learn how to refocus your business to concentrate on your customers to build long lasting relationships that allow you to beat the competition.

This is an interactive workshop and the learning methods will include:

  • Inputs
  • Exercises
  • Group Activities & Discussions
  • Handouts

Some of these exercises will be workshop bases, whilst other exercises will use particular aspects of the delegates work situations.

We arrange our Customer Relationship Management courses on a private basis to suit your business goals. Call us on +44 (0)1273 622272 to discuss your needs.


Course Objectives

The aims of our Customer Relationship Management training course are to teach you how:

  • To understand your role in achieving good customer relationship management with a customer and/or stakeholders
  • To understand the key skills needed to carry out successful customer relationship management, in order to build more productive & mutually rewarding relationships with customers and/or stakeholders
  • To be able to identify and respond to customers & stakeholders needs, expectations & issues that both meet their needs and protects the interests of your organisation
  • To understand the skills to communicate with and influence customers & stakeholders

Who is this course for?

Anybody who wants to beat the competition by developing strong relationships with customers and ensuring they never want to look elsewhere.

Customer Relationship Management

  • What is CRM?
  • Why organisations undertake CRM
  • Features of good CRM

The Customer Relationship Management Role

  • Your role and responsibilities in customer & stakeholder relationship management
  • Building relationships with customers & stakeholders

Managing Your Customers' Needs & Expectations

  • Understanding customer’s & stakeholder’s needs & expectations
  • The four basic needs of customers, and how to identify them
  • The moments of truth with customers & stakeholders – the 4 P’s 
  • Understanding what your customers & stakeholders expect of you and your organisation, and managing customer & stakeholder expectations

Communication

  • Communication skills of effective CRM providers
  • Building relationships with customers & stakeholders
  • Identifying and using non-verbal communication
  • Identifying customers & stakeholders preferred communication styles, and adapting your communication style to influence them

Active Listening & Questioning Skills

  • Use of questioning techniques to understand, establish & re-establish customer & stakeholder needs
  • Objectives – Expectations - Motivations
  • Developing empathetic relationships as a tool for effective influence

Good range of content and well paced. We covered a wide range of topics with a lot to think about and practice afterwards.

Tom Maybour - M-Biz Global

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Starting Price:£545

Duration:1 Day

Customer Relationship Management Training Calendar

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Starting Price:£545

Duration:1 Day

Customer Relationship Management Training

Best Selling Course in UNITED KINGDOM

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Buxton, UNITED KINGDOM

duration

Duration : 1 Day

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5 Nov 2021

£1495

Customer Relationship Management Training

Best Selling Course in UNITED KINGDOM

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Corby, UNITED KINGDOM

duration

Duration : 1 Day

dates

5 Nov 2021

£1495

Customer Relationship Management Training

Best Selling Course in UNITED KINGDOM

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Derby, UNITED KINGDOM

duration

Duration : 1 Day

dates

5 Nov 2021

£1495

Customer Relationship Management Training

Best Selling Course in UNITED KINGDOM

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Hinckley, UNITED KINGDOM

duration

Duration : 1 Day

dates

5 Nov 2021

£1495

Customer Relationship Management Training

Best Selling Course in UNITED KINGDOM

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Leicester, UNITED KINGDOM

duration

Duration : 1 Day

dates

5 Nov 2021

£1495

Customer Relationship Management Training

Best Selling Course in UNITED KINGDOM

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Lincoln, UNITED KINGDOM

duration

Duration : 1 Day

dates

5 Nov 2021

£1495

Customer Relationship Management Training

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 1 Day

dates

12 Nov 2021

£495

Customer Relationship Management Training

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 1 Day

dates

10 Dec 2021

£495

Customer Relationship Management Training

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6 Months Access - £109
1 Year Access - £164

Your Online (Customer Relationship Management Training) Package

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days to complete your course.

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£545

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Our Onsite/In-house Training method is most selected by organisations, as it allows them to train their employees at their choice of place. We can also tailor the course content to focus on your needs.

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To win in this competitive world, you need to be constantly moving forward, and Silicon Beach Training is the one that can help you. Our courses are highly engaging as we have high-quality and certified training courses for both individuals and organisations that are structured in easy to digest modules. We don't compromise on the quality of our trainers. We have:

Our Clients

With extensive experience working with large organisations, national and local government, universities, charities, SMBs and individuals we believe that no client is too big or too small. This creates a diverse atmosphere on our scheduled courses with the opportunity to discuss solutions for a wide range of problems. We excel at developing bespoke training solutions for prestigious clients including EDF Energy, Sport England and Tesco PLC.

Banco Central Do Brasil

Nationwide Building Society

EDF Energy

EDF Energy

Sport England

Sport England

Tesco PLC

Tesco PLC

Imperial College London

Imperial College London

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