Customer Service Excellence Training

What is Customer Service Excellence Training?

This Customer Service training course uncovers the secrets and strategies of building a business based on improving and gaining outstanding levels of customer service and satisfaction.

Use the tools and techniques taught on this sales training course to improve your customer service and retain clients and boost business. Personal recommendations account for a huge amount of new business in any sector and the easiest way to gain recommendations is by going the extra mile for your customers.

Our Customer Service Excellence training course is taught privately and so can be tailored to your specific business objectives. Call us on +44 (0)1273 622272 to discuss your requirements.

Course Objectives

After this customer service training course, delegates will be able to:

Recognise what 'customer service excellence' really means - to you and your customers
Understand the logic behind spending more on valuable customers, rather than "one-size-fits-all" marketing
Understand and shape the role of each employee in the customer value chain
Identify 'best practice' in managing different customer situations, including complaints
Motivate and maintain morale in front-line customer service staff and teams
Integrate all aspects of your organisation to manage and exceed customer expectations
Develop, motivate and inspire customer-value staff to deliver high quality consistently
Measure and assess how well customer service standards and objectives are being achieved
Overcome internal communication barriers
Form stronger relationships with individual customers through interactive Customer Centric (CC) processes and standards

Who is this course for?

Managers, team leaders and team members who want to provide 'the best' customer service they can, using tools and techniques used by customer service experts.