ITIL Intermediate Release, Control & Validation Training

What is ITIL® Intermediate Training - Release, Control & Validation training?

The ITIL® Intermediate Release, Control and Validation training course is part of the ITIL Service Capability stream, and will be beneficial to delegates who wish to attain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.

ITIL® Intermediate Course Release, Control and Validation Exam

The Release, Control and Validation exam is a 90 minute closed book exam consisting of eight multiple choice, scenario based questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which achieves no marks.

Who is ITIL® Intermediate Training - Release, Control & Validation training intended for?

Before attending this course you must hold a valid ITIL Foundation Certificate.

Copyright Statements

Course Objectives

Upon completion of this Release, Control & Validation training course you will have knowledge of:

Service Management as a Practice
Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management
Change management as a capability to realise successful service transition
Service validation and testing as a capability to assure the integrity and the quality of service transition
Service asset and configuration management as a capability to monitor the state of service transition
Knowledge management as part of enhancing the on-going management decision support and service delivery capability
Service request fulfilment and evaluation to assure meeting committed service level performance
Release Control and Validation process roles and responsibilities
Technology and Implementation Considerations
Challenges, Critical Success Factors and risks

Who is this course for?

Before attending this Release, Control and Validation training course you must hold an ITIL Foundation certificate. To obtain an ITIL Foundation certificate, attend our ITIL Foundation training course.