ITIL® Intermediate Training - Service Operation

What is ITIL® Intermediate Training - Service Operation?

The ITIL® Service Operation training course is one of the ITIL Service Lifecycle modules, and will be useful to delegates that wish to concentrate on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

ITIL® Intermediate Course Service Operation Exam

The Service Operation exam is a 90 minute closed book exam consisting of eight multiple choice, scenario based questions.  Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.

Who is ITIL® Intermediate Training - Service Operation intended for?

Before attending this training course you must hold a valid ITIL Foundation Certificate.

Copyright Statements

 
 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. 


Course Objectives

Upon completion of this ITIL® Service Operation training course you will have knowledge of:

  • Understand the importance of Service Management as a Practice
  • Lead discussions on Service Operation
  • Understand Service Operation Principles and Processes
  • Carry out common Service Operation activities
  • Organise Service Operation effectively
  • Recognise Service Operation functions and technology-related activities
  • Understand how to implement Service Operation
  • Understand and analyse challenges, Critical Success Factors and risks related to  Service Operation

Who is this course for?

Before attending this Service Operation training course you must hold an ITIL Foundation certificate. To obtain an ITIL Foundation certificate, attend our ITIL Foundation training course.

Modules:

  • Introduction to Service Operation
  • Service Operation Principles
  • Service Operation Processes
  • Common Service Operation Activities
  • Organizing Service Operation
  • Technology Considerations
  • Implementation Considerations
  • Challenges, Critical Success Factors and Risks

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. 

Keypoints

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Starting Price:£1975

Duration:3 Days

ITIL® Intermediate Training - Service Operation Calendar

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Starting Price:£1975

Duration:3 Days

ITIL® Intermediate Training - Service Operation

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Please reach us at+44 20 4571 2395 or info@siliconbeachtraining.co.uk or for more information about the schedule

ITIL® Intermediate Training - Service Operation

Sorry! Our team is updating this schedule!


----- OR -------

Please reach us at+44 20 4571 2395 or info@siliconbeachtraining.co.uk or for more information about the schedule

ITIL® Intermediate Training - Service Operation

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Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days to complete your course.

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