ITIL 4 Foundation Training | ITIL 4 Training

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What is ITIL® 4 Foundation Training?

ITIL® 4 Foundation Training is an intensive introduction to the ITIL service management framework.

Our training is designed to enable successful delivery and support of quality IT Services, providing a “best practice” approach to all aspects of the service life cycle.

ITIL Foundation Training

ITIL® 4 Foundation Training consists of three days of short lectures, discussions and examination technique practice leading up to in an invigilated exam on the third day.

Our Foundation course provides the ideal introduction to IT Service Management, and offers preparation for a Service Improvement Programme.

We also provide private and in-company ITIL 4 Foundation training. Call us on +44 (0)1273 622272 for a quote.

ITIL® 4 Foundation Pre-Course Reading

Before you attend one of our ITIL training courses we'll provide you with our own bespoke pre-course workbook.

Please read the book before the course, as this will increase your chances of passing your exam.

ITIL® 4 Foundation evening work

You will be given homework during the course in the form of Sample Papers to complete and you may also wish to do additional reading in the evenings as preparation for the next day.

Please ensure you keep your social diary free during the course so that you are able to complete work during the evenings.

ITIL® 4 Course Price Guarantee

We guarantee our ITIL® 4 Foundation course in Brighton has the lowest price around. If you find it cheaper elsewhere, we'll match any genuine quote (subject to conditions).

ITIL® 4 Foundation Exam

Our ITIL 4 Foundation Training course ends with a one hour ‘closed book’ multiple-choice paper, with 40 questions. The pass mark is 26 / 40.

If you don't pass your exam first time round, you can re-sit the foundation course again for free. You just pay the exam cost.

ITIL 4 Foundation Training

Silicon Beach Training is an Accredited Training Organisation for PRINCE2®, MSP® and ITIL®

Course Objectives

This aim of the ITIL® 4 Foundationn course is to help the candidate understand the role, objectives, organisational structures, staffing and metrics of the Service Desk function and the role and objectives of the other three functions which are:

Technical Management
Application Management
IT Operations Management

Who is this course for?

IT professionals, customers, and users involved in IT Service Management. We recommend at least one year's experience of the IT industry to get the most out of the course.

Gain an understanding of Service Management as a practice

The concept of “Service”
The concept of “Service Management”
Understanding Customer Requirements and building relationships
The concept of “Good Practice”
The process model and process characteristics

Gain an understanding of the Service Life Cycle

The objectives and business value for each phase in the life cycle

ITIL® Service Strategy

Understand and develop markets
Creation of value through services
The four main activities
Service Portfolio Management
Financial Management
Demand Management

ITIL® Service Design

The importance of People, Processes, Products and Partners for Service Management
The five major aspects of Service Design
Different sourcing approaches and options
The Service Design Processes

ITIL® Service Transition

Planning and setting expectations
The Service V model
Knowledge Management
Service Asset and Configuration Management
Change Management
Release and Deployment Management

ITIL® Service Operation

Where the business value is realised
Achieving a Balance
Event Management
Incident Management
Request Fulfilment
Problem Management
Access Management
Understanding of the Functions

ITIL® Continual Service Improvement

Vital to ensure continued Good Practice
The importance of Measurements and metrics
The Deming Cycle
Basic concepts, process activities, interfaces and metrics for the 7 step improvement process
The role of Governance for Continual Service Improvement

I attended the ITIL® Foundation course in June this year. The course location was comfortable, really good learning environment. The tutor was excellent, really knew the course material inside out. My folders were really good up to date, well written. I really enjoyed the course and the Silicon Beach staff were very helpful and polite which added to the whole experience. If anyone was to ask me I would highly recommend taking a course through Silicon Beach.

Nick Clark - Allergy Therapeutics PLC

Fabulous! What Giles didn't know probably isn't worth knowing about - brilliant!

Julia Burney - Gatwick Airport Ltd