Course

Introduction

Overview

ITIL® 4 Foundation Training

ITIL® 4 Foundation course is designed to prepare delegates to pass the ITIL 4 Foundation Certificate examination, a one-hour, multiple-choice paper, which is taken during the ITIL 4 course and included in our course fee.

ITIL® Intermediate Training - Operational Support & Analysis

The ITIL® Intermediate Operational Support and Analysis training course is part of the ITIL Service Capability stream and is designed for delegates who wish to attain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.

ITIL® Intermediate Training - Planning, Protection & Optimisation

The ITIL® Intermediate Planning, Protection and Optimisation training course is part of the ITIL Service Capability stream, and is designed for delegates that wish to attain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.

ITIL® Intermediate Training - Release, Control & Validation

The ITIL® Intermediate Release, Control and Validation training course is part of the ITIL Service Capability stream, and will be beneficial to delegates who wish to attain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.

ITIL® Intermediate Training - Service Design

The ITIL® Intermediate Service Design training course is part of the ITIL Service Lifecycle stream, and will useful to delegates that wish to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

ITIL® Intermediate Training - Service Offerings & Agreements

The ITIL® Intermediate Service Offerings and Agreements training course is part of the ITIL Service Capability stream and is designed for delegates that wish to attain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.

ITIL® Intermediate Training - Service Operation

The ITIL® Service Operation training course is one of the ITIL Service Life Cycle modules, and will be useful to delegates that wish to concentrate on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

ITIL® Intermediate Training - Service Strategy

The ITIL® Intermediate Service Strategy Training Course provides a stand-alone qualification, but is also part of the ITIL Intermediate Life Cycle stream, and one of the modules that leads to the ITIL Expert qualification.

ITIL® Intermediate Training - Service Transition

The ITIL® Service Transition training course is one of the ITIL Service Life Cycle modules, and will be useful to delegates that wish to concentrate on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

ITIL® Intermediate Training - Continual Service Improvement

The ITIL® Intermediate Continual Service Improvement training course is part of the ITIL Service Life Cycle stream, and will be of useful to delegates that wish to concentrate on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

ITIL® Intermediate Training - Managing Across the Lifecycle (MALC)

The ITIL® Intermediate Managing Across the Life Cycle (MALC) training course is the final ‘capstone’ qualification in the ITIL Intermediate scheme. The Managing Across the Life Cycle course completes the Intermediate stream, concentrating on the ancillary knowledge needed to implement and manage the required skills associated with use of the Life Cycle practices.

It is the final module you need to take if you wish to achieve the ITIL Expert qualification.

ITIL® Foundation and Practitioner Training

This ITIL® Foundation and Practitioner Certification introduces the ITIL® Framework to candidates and gives them the tools to apply their knowledge of ITIL® into their respective business - adopting and changing the framework to suit the business’ intentions.

ITIL® Practitioner Training

This ITIL Practitioner Certification educates candidates how to apply their knowledge of ITIL into their respective business - adopting and changing the framework to suit the business’ intentions.

What is ITIL®?

ITIL®, an acronym for Information Technology Infrastructure Library, is a methodology that is based upon fundamentally aligning IT management and services with a business’ requirements. As a best-practice framework for IT management, ITIL® advocates the importance of using IT as a facilitative vehicle for transformational business change. ITIL® recognises the versatility of technology and the potential value for businesses if utilised optimally, hence our ITIL® Certification courses enable candidates to grasp how to best utilise available IT resources in accordance with business objectives.

Why Should I Study ITIL®?

Studying our ITIL courses comprehensively elevates a candidate's knowledge of how to utilise IT resources effectively, and upon completion, a candidate will be able to demonstrate their ITIL® proficiency with recognised and sought-after qualifications to their name.

All of our courses are centred around ITILv3 - the most current version of ITIL®.

Benefits of ITIL® for Businesses

Promote efficient resource utilisation
Enhance value for money
Fundamentally facilitate business outcome pursuits
Constantly improve upon business functioning
Boost customer satisfaction and usability
Greater return on investments
Improve forecasting accuracy
Avoid service failures

What ITIL® Certifications Can I Study with Silicon Beach Training?

We offer a full range of courses from ITIL Foundation through all Intermediate Lifecycle and Capability modules, in addition to Managing Across the Lifecycle certifications. All of our ITIL® courses are led by experienced and engaging instructors that encourage hands-on exercises and practical workshops for maximal knowledge acquisition, applicability, and skill transferability. Our ITIL Certifications include:

ITIL® is the most widely accepted approach to IT service management in the world and derives enormous benefits from a best practice approach - making all ITIL methodologies beneficial to individuals and businesses.

Silicon Beach Training is an Accredited Training Organisation for PRINCE2®, MSP® and ITIL®.

ITIL® V3

Learn the industry standard methodology for IT Service Management with our wide range of ITIL® Training courses. ITIL provides a best practice framework that is applicable to IT departments of all sizes.