ITIL® Foundation and Practitioner Training

What is ITIL® Foundation and Practitioner Training?

Led by highly experienced and accredited instructors, this ITIL® Foundation and Practitioner Certification introduces the ITIL® Framework to candidates and gives them the tools to apply their knowledge of ITIL® into their respective business - adopting and changing the framework to suit the business’ intentions.

The ITIL® Certification enables candidates to develop and transform their initial ITIL® understanding into complex applicable knowledge, concerning the organisational change management, measuring performance and optimisation, and initiating internal business communications. Building upon knowledge gained in the Foundation element of this ITIL® Course, the Practitioner course offers practical guidance of how to apply ITIL® - learning how to appraise and appreciate the true value of well-designed IT systems. ITIL® is an internationally renowned and utilised framework that helps companies manage IT systems and processes - regardless of the network size. ITIL® allows businesses to utilise IT systems to their full potential when initiating a business change, consequentially this ITIL® Foundation and Practitioner course would be beneficial for IT Service Management professionals when demonstrating that they are now capable of applying ITIL® concepts in their business, whilst giving them the confidence to bring about improvement changes. Having ITIL® Certified Practitioners will benefit a business looking to develop their processes and systems regularly to keep up to date with their competitors due to focusing closely on Continual Service Improvements.

The ITIL® Certification provides a modular approach in which to learn, comprehend, and apply the ITIL® framework, which improves a candidate’s adoption and adaption of ITIL® within their respective businesses. Additionally, upon ITIL® Foundation and Practitioner Certification, candidates will possess 5 credits towards the 22 Credits required for the coveted ITIL® Expert status.

ITIL® Foundation Exam

  • 40-Question Multiple Choice Exam
  • 65% ITIL® Foundation Pass Mark Required for Certification
  • 60 minutes
  • Closed Book Exam

ITIL® Practitioner Exam

  • 40-Question Scenario-based Multiple Choice Exam
  • 70% ITIL Practitioner Pass mark required for Certification
  • 135 minutes
  • Open Book - the ITIL® Practitioner Guidance Book may be utilised

Course Objectives

At the end of the ITIL® Practitioner Certification Course, candidates will:

  • Understand the Underpinning Concepts Behind ITIL®
  • Use ITIL® Service Management Concepts
  • The importance of People, Processes, Products and Partners for Service Management
  • Gain an Understanding of Service Management as a Practice
  • The Five Major Aspects of Service Design
  • Understanding Customer Requirements and building relationships
  • The Concept of “Good Practice”
  • The Process Model and Process Characteristics
  • Gain an understanding of the Service Life Cycle
  • Where the Business Value is Realised
  • Be Able to Apply the CSI Approach to Manage Improvements
  • Initiate Organisational Change
  • Encourage and Contribute to Continual Service Improvement
  • Utilise Measurement and Metric Tools to Quantify Improvements
  • Communicate Effective Changes

Who is this course for?

There are no prerequisites for this ITIL® training course - it is available to anyone looking to develop their understanding and applicable knowledge of ITIL®

Gain an understanding of Service Management as a practice

  • The concept of “Service”
  • The concept of “Service Management”
  • Understanding Customer Requirements and building relationships
  • The concept of “Good Practice”
  • The process model and process characteristics

Gain an understanding of the Service Life Cycle

  • The objectives and business value for each phase in the life cycle

ITIL® Service Strategy

  • Understand and develop markets
  • Creation of value through services
  • The four main activities
  • Service Portfolio Management
  • Financial Management
  • Demand Management

ITIL® Service Design

  • The importance of People, Processes, Products and Partners for Service Management
  • The five major aspects of Service Design
  • Different sourcing approaches and options
  • The Service Design Processes

ITIL® Service Transition

  • Planning and setting expectations
  • The Service V model
  • Knowledge Management
  • Service Asset and Configuration Management
  • Change Management
  • Release and Deployment Management

ITIL® Service Operation

  • Where the business value is realised
  • Achieving a Balance
  • Event Management
  • Incident Management
  • Request Fulfilment
  • Problem Management
  • Access Management
  • Understanding of the Functions

ITIL® Continual Service Improvement

  • Vital to ensure continued Good Practice
  • The importance of Measurements and metrics
  • The Deming Cycle
  • Basic concepts, process activities, interfaces and metrics for the 7 step improvement process
  • The role of Governance for Continual Service Improvement

ITIL Practitioner Qualities

  • Practical Guidance on how to produce Continual Service Improvements
  • Delivering Value
  • Designing and adapting ITIL Principles
  • Developing Professional ITIL Competencies
  • Utilising ITIL Resources - real time reporting, automation, and Cloud computing

Keypoints

keypoints accredited

Starting Price:£1095

Duration:4 Days

ITIL® Foundation and Practitioner Training Calendar

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keypoints accredited

Starting Price:£1095

Duration:4 Days

ITIL® Foundation and Practitioner Training

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Please reach us at+441273622272 or info@siliconbeachtraining.co.uk or for more information about the schedule

ITIL® Foundation and Practitioner Training

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

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Duration : 4 Days

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20 Sep 2021

£2695

ITIL® Foundation and Practitioner Training

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 4 Days

dates

4 Oct 2021

£2695

ITIL® Foundation and Practitioner Training

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 4 Days

dates

18 Oct 2021

£2695

ITIL® Foundation and Practitioner Training

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 4 Days

dates

15 Nov 2021

£2695

ITIL® Foundation and Practitioner Training

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 4 Days

dates

29 Nov 2021

£2695

ITIL® Foundation and Practitioner Training

Best Selling Course in UNITED KINGDOM

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Virtual, UNITED KINGDOM

duration

Duration : 4 Days

dates

13 Dec 2021

£2695

ITIL® Foundation and Practitioner Training

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