ITIL Intermediate Service Offerings & Agreements Training

What is ITIL® Intermediate Training - Service Offerings & Agreements training?

The ITIL® Intermediate Service Offerings and Agreements training course is part of the ITIL Service Capability stream and is designed for delegates that wish to attain a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact.

ITIL® Intermediate Course Service Offerings & Agreements Exam

The Service Offerings and Agreements exam is a 90 minute closed book exam consisting of eight multiple choice, scenario based questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which achieves no marks.

Who is ITIL® Intermediate Training - Service Offerings & Agreements training intended for?

Before attending this course you must hold a valid ITIL Foundation Certificate.

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Course Objectives

Upon completion of this ITIL® Intermediate Service Offerings & Agreements training course you will have knowledge of:

The importance of Service Management as a Practice concept and Service Operation Principals, Purpose and Objective
The importance of ITIL Service Offerings and Agreements while providing service
How all processes in ITIL Service Offerings and Agreement interact with other Service Lifecycle Processes
The processes, activities, methods and functions used in each of the ITIL Service Offerings and Agreement processes
How to use the ITIL Service Offerings and Agreement processes, activities and functions to achieve operational excellence
How to measure ITIL Service Offerings and Agreements
The importance of IT Security and its contributions to ITIL Service Offerings and Agreements
Technology and implementation considerations surrounding ITIL Service Offerings and Agreements
Challenges, Critical Success Factors and Risks associated to ITIL Service Offerings and Agreements

Who is this course for?

Before attending this Service Offerings and Agreements training course you must hold an ITIL Foundation certificate. To obtain an ITIL Foundation certificate, attend our ITIL Foundation training course.