Customer Service Excellence Training

What is Customer Service Excellence Training?

This Customer Service training course uncovers the secrets and strategies of building a business based on improving and gaining outstanding levels of customer service and satisfaction.

Use the tools and techniques taught on this sales training course to improve your customer service and retain clients and boost business. Personal recommendations account for a huge amount of new business in any sector and the easiest way to gain recommendations is by going the extra mile for your customers.

Our Customer Service Excellence training course is taught privately and so can be tailored to your specific business objectives. Call us on +44 (0)1273 622272 to discuss your requirements.


Course Objectives

After this customer service training course, delegates will be able to:

  • Recognise what 'customer service excellence' really means - to you and your customers
  • Understand the logic behind spending more on valuable customers, rather than "one-size-fits-all" marketing
  • Understand and shape the role of each employee in the customer value chain
  • Identify 'best practice' in managing different customer situations, including complaints
  • Motivate and maintain morale in front-line customer service staff and teams
  • Integrate all aspects of your organisation to manage and exceed customer expectations
  • Develop, motivate and inspire customer-value staff to deliver high quality consistently
  • Measure and assess how well customer service standards and objectives are being achieved
  • Overcome internal communication barriers
  • Form stronger relationships with individual customers through interactive Customer Centric (CC) processes and standards

Who is this course for?

Managers, team leaders and team members who want to provide 'the best' customer service they can, using tools and techniques used by customer service experts.

  • Self-assessment of customer service
  • Understanding your customers
  • Following the customer journey
  • Defining service excellence
  • The value of service standards
  • Capturing the voice of the customer
  • Excellence in customer relations
  • Practising service excellence leadership.
  • Designing employee engagement approaches

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Starting Price:£325

Duration:1 Day

Customer Service Excellence Training Calendar

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Starting Price:£325

Duration:1 Day

Customer Service Excellence Training

Sorry! Our team is updating this schedule!


----- OR -------

Please reach us at+441273622272 or info@siliconbeachtraining.co.uk or for more information about the schedule

Customer Service Excellence Training

Sorry! Our team is updating this schedule!


----- OR -------

Please reach us at+441273622272 or info@siliconbeachtraining.co.uk or for more information about the schedule

Customer Service Excellence Training

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6 Months Access - £109
1 Year Access - £164

Your Online (Customer Service Excellence Training) Package

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days to complete your course.

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Onsite Training

Our Onsite/In-house Training method is most selected by organisations, as it allows them to train their employees at their choice of place. We can also tailor the course content to focus on your needs.

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Some Facts Worth Shouting About

To win in this competitive world, you need to be constantly moving forward, and Silicon Beach Training is the one that can help you. Our courses are highly engaging as we have high-quality and certified training courses for both individuals and organisations that are structured in easy to digest modules. We don't compromise on the quality of our trainers. We have:

Our Clients

With extensive experience working with large organisations, national and local government, universities, charities, SMBs and individuals we believe that no client is too big or too small. This creates a diverse atmosphere on our scheduled courses with the opportunity to discuss solutions for a wide range of problems. We excel at developing bespoke training solutions for prestigious clients including EDF Energy, Sport England and Tesco PLC.

Banco Central Do Brasil

Nationwide Building Society

EDF Energy

EDF Energy

Sport England

Sport England

Tesco PLC

Tesco PLC

Imperial College London

Imperial College London

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