There are many techniques used to provide good customer service. Our blog writer John A G Smith is a fountain of knowledge and using his experience tells us about just one of these. if you want to learn more enquire about one of our private customer service courses.

No problem. When you stay in ‘Business Hotels’ this is a familiar scenario. Each morning, in a very short time span, a hundred business people arise from a hundred (or maybe fewer) beds and head for the showers. The hot-water storage tank gives up its contents in short order and those at the back of queue, or the top of the building, go cold. But good hotels, understanding this high demand, will have boilers that can cope so within a few minutes a heater with the power of a small thermonuclear device will restore the status quo and my day’s business will be back on track.......

One of the toughest jobs for in-house designers is choosing fonts. From the company logo (visible on all digital and print copy as well as signage) to copy on the website, it’s important to think carefully about the font you use to reflect your brand’s identity and establish a recognisable look.

Designers are fairly limited when it comes to web copy; you should set a fairly standard font so that it can be displayed by all browsers.

However, when it comes to print and graphic design you are free to play around with typography and can experiment with different typefaces or even create your own!

Periodic Table of Typefaces. Click for the full size version.

You can make small adjustments to a basic font (Arial, Helvetica, Tahoma etc.), download somebody else’s custom font from one of the many free font sites (check for commercial licensing first!) or even create your own custom typography.

As a branding tool, custom typography is the ideal solution. Customers will easily recognise media that belongs to you. Some people draw the line at creating custom text for just their business logo, but we recommend going a step further and creating an entire custom typeset.

You may need to hire in a typography expert but the tools are available for anybody to have a go using Adobe Illustrator. After attending our Illustrator workshop you will have all the skills needed to start creating your own typefaces, although we don’t cover typography in detail on the course. If this is something you are interested in learning we can tailor our courses to your requirements.

Once you have created your custom font, you can then use it in Photoshop & InDesign when editing and creating graphics for your web and print materials.

So why should you spend time and resources creating a custom typeset for your business? Here are my top 4 reasons!