“If I want the job done properly then I have to do it myself.”

How often have you heard that one … probably said by a manager, frustrated by the lack of expertise of some staff member?

Image courtesey of Wikimedia Commons

Why, you may wonder, has the worker not got the expertise? Why must the harassed manager carry so much of the burden?

Several years ago I was working for a major international financial organisation when they offered a Time Management course for senior executives. All agreed the course would probably be useful. But attendance was optional and when the day arrived only four, of over forty, of these senior people turned up. The reason? Go on, you know already, don’t you? Yes, they couldn’t spare the time to attend!

Why are staff at all levels – from the most junior to the most senior – so ‘time poor’ in today’s business environment?

Where, it appears, too many people seem to be taking on an inordinate workload … and not handling it well. Could it be that, to use a common modern phrase, rather than working harder they need to work smarter?

True leaders lead whether they've been given an official position of power or not.

On our Leadership Training Course, you'll learn that it takes more than just a title to be a leader; it takes courage, passion, empathy, confidence and a whole lot more.

Being able to lead effectively when you're not a designated leader is tough.

It's a fine line to tread between being helpful and being arrogant or egotistical, and this is especially the case with how your boss or superior will react to you taking some of the reigns.

With that in mind, I thought we'd take a look at how to lead upwards, without encroaching on your manager's territory.

This is the sort of advanced people management skill that will really give your career a boost in the long-term.

Understanding Yourself

Analyse your skills

If you're aware of where your strengths and weaknesses lie, you'll be better equipped to deal with others, and dealing with others is the fundamental goal of leadership.

Is communication something you're comfortable with or does it need working on? Are you a confident talker or a thoughtful listener (or both)? Do you lead with charisma or are you reserved?

Asking these questions, and others, of yourself will allow you to get to grips with who you are in a professional capacity, and only then can you begin to lead others.

Congratulations you got the promotion, you are now a manager but what does this mean?

Everyone has the intention of being good at their job and with the correct training and support every manager old or new can be a great manager!

Image courtesey of Wikipedia

Join one of our Management Skills for New Managers and gain the skills to take you forward in your career.

Congratulations! You got the promotion, but do you want to be a good leader or a good manager? Leadership skills and Management Skills for New Managers are 2 of our most popular business courses designed to help you on your way.

But what is the difference between a Leader and a Manager? I hear you ask..... using social history our expert John A G Smith explains.......

When you ask any group of workers what motivates them to come to work, at least one and probably most will include 'money' in the response. Pay is a big issue for most people and is certainly a reason why people go to work, even sometimes staying in jobs they don't like. But is it a motivator?

Herzberg's Two Factor Theory suggests that there are two different sets of factors that determine job dissatisfaction and job satisfaction.

Herzberg's Two Factor Theory

Good leadership is not just about managing and maintaining what is. Great Leaders need not to be afraid to make mistakes. They need to have the confidence to take risks. Our Leadership Skills training course, will help you develop your outside of the box thinking.

Consider the following quotes:

"640K ought to be enough for anybody." - Bill Gates, 1981, rejecting proposal for larger computer memory.

"We don't like their sound, and guitar music is on the way out." - Decca Recording Co. rejecting the Beatles, 1962.

"Who the hell wants to hear actors talk?" - H.M. Warner (Warner Brothers) before rejecting proposal for movies with sound in 1927.

"The concept is interesting and well-formed, but in order to earn better than a 'C,' the idea must be feasible." - A Yale University professor in response to Fred Smith's paper proposing reliable overnight delivery service. (Smith went on to found Federal Express Corp.)

"The wireless music box has no imaginable commercial value. Who would pay for a message sent to nobody in particular?" - David Sarnoff's Associates in rejecting a proposal for investment in the radio in the 1920s.

It is important not to be confined to the present but to look to the future. Organisations today need to be organic, they need to grow and change. When the movie camera was finally accepted and became main stream, the camera did not move! The actors would run around the static camera like the theatre or still camera. The idea that the camera could move around the actors took a while to develop. To see great opportunities you need good leadership skills. Great Leaders look beyond current practises and markets.

Try this test to see if you can think outside the box! - Draw nine dots to make a square - three rows of three. Try and join the nine dots with 4 straight lines.

Do you need 5 lines?

The correct answer is shown here in this diagram.

Did you restrict yourself - impose the restriction that lines cannot go outside the box. Try not to give yourself self-imposed restrictions that prevent you and your organisation from reaching your goals and developing new ideas that will keep the company growing and changing.

This way of thinking is commonly called thinking outside of the box. Inside the box thinkers are very skilled at killing ideas. For example, Charles H. Duell, Director of the US Patent Office, said in 1899, "Everything that can be invented has been invented."

Great leaders think outside the box by displaying the following qualities:

• Listening to others
• Supporting others when they come up with new ideas and respecting them
• Valuing new ideas and not being afraid to act on them
• Willingness to look at new perspectives to day to day work
• Openness to different things
• Openness to doing things differently

Some of the training courses that look at SMART objectives in more detail include Management Skills for New Managers, Leadership Skills Training, Performance Management Training & Appraisals Training.

Goals, aims and objectives are often confused.  All describe things that you want to achieve, however I see goals and aims as broader, more aspirational intentions whereas an objective is a narrower more defined task you need to achieve in order to meet your long term goals and aims.

All managers and leaders must be able to set effective objectives for their staff, whether they are to achieve project or task objectives, personal development objectives for people to grow in their role or performance standard objectives aligned with a competency framework, values or behavioural guidelines.

When setting objectives for your team you will need to ask yourself:

• What are my team’s targets and goals for the coming period?
• What standards do I need the team to maintain / improve?

Facilitation is a skill crucial in guiding a meeting to make a decision or think of a solution without providing it. Our writer John A G Smith uses his experience to explain why learning Facilitation Skills is so much better than 'B.A. Ping Pong'?!

The Rules of B. A. Ping Pong

It’s a game that every Business Analyst has played. Many do not even have a name for it and, of those that do, it’s usually unrepeatable in polite company. I call it ‘B. A. Ping Pong’ … although maybe that should be ‘wiff waff’?

Image courtesy of Wikimedia

The rules are very simple and any Business Analyst can play. Here’s how it works: