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2011 ITIL V3 Updates Explained

In May 2007, the ITIL® management frameworkwas comprehensively updated from V2 to V3 - with V2 fully withdrawn in 2010.

However, ITIL is continually refreshed and updated to make sure that it meets industry requirements, and the latest new edition is being released on 29 July 2011.

This latest edition of ITIL incorporates improvements and suggested changes to the framework; and marks a move from describing ITIL by version numbers but instead simply as ITIL. Different editions will be distinguished by year, e.g. 'ITIL 2011'.

For more about this update, see ITIL website FAQs. ITIL courses at Silicon Beach Training will always cover the latest release.

You can check out our full range or ITIL courses here.

What's New in the ITIL 2011 Update?

The first thing to be clear on is that ITIL 2011 is an update, not a new version (like V2-V3). The updates to the publications are designed to:

Resolve any errors or inconsistencies in the text and diagrams, both in content and presentation.
Improve the publications by addressing issues which are largely to do with clarity, consistency, correctness and completeness.
Address suggestions for change made by the training community to make ITIL easier to teach.
Review the Service Strategy publication to ensure that the concepts are explained in the clearest, most concise and accessible way possible. There is no notion of simplifying the concepts; rather, improving the exposition of the ideas.

The updated publications will be easier to read and understand, having addressed errors and inconsistencies, and issues raised in the Change Control Log and by the training community.

The project’s primary objective was to respond to users’ feedback and requirements, and provides them with an improved product.

user Andy Trainer

date 20 Jul 2011

6 Reasons to Switch from Word to InDesign

There's no doubt that Word will around for a long time. It's taught in all schools and is the de facto software for Word Processing and document creation worldwide. However, InDesign has become more and more popular in businesses due to the desire to create more consistent and professional internal and external documents.