Active Listening Skills Training | Be a Better Communicator

Overview

Outline

Feedback

To listen, really listen is a difficult thing to do. Frequently, we hear what someone is saying without giving it our full attention and without fully understanding what has been said.

Active Listening Skills Training

Communication breaks down without effective listening skills which is why listening is usually the first place to look when there are problems with communication.

Become a better communicator through a range of techniques to use to improve the ability to listen within your organisation with our Active Listening Skills training course, a Human Resources Training and Coaching Course.

Course Objectives

After this Listening Skills training course, attendees will be able to:

Analyse and have an increased understanding of the techniques of effective listening
Discuss the skills of communication and focus on the art of listening
Apply their new skills actively in the working environment

Who is this course for?

People looking to improve their communication skills at work through developing their listening skills. This course is suitable for anybody including senior managers who want to improve employee relationships.

An Introduction to Active Listening Skills

Overview of Active Listening
Importance of Active Listening Skills

Stages for Active listening Skills

Listen Attentively but Relaxed
Keep your Mind Open to Listening
Pause Before Responding
Ask Question for Clarification Anything
Explain in Brief of your Wording
Feel Same What the Speaker Feels

How to Improve your Active Listening Skills?

Make Eye Contact and Face the Speaker
Listen Properly and Show to the Speaker that you are Interested
Provide Feedback
Do not Interrupt the Speaker
Try to Make a Conversation in Front of the Mirror
Listen and Make a Virtualisation Picture

Benefits of Active Listening Skills

The Motive of Conversation
Understand the Successful Conversation
Save Time and Money
Build a Good and Strong Network with the Speaker
Reduces the Stress Level
Engagement and Motivation
Teaching Skills Add-ons
Problem-Solving or Handing Issues

Outcomes of Active listening

Person Feel you are Interested in Listening
Increased Self-Confidence and Understanding
Clarifying Misunderstanding

Jacqui set up a very safe learning environment, I felt valued as a learner throughout and extremely engaged. The business benefits for this course are limitless!

Abby Horn - Legal & General Assurance Society Ltd

Jacqui really knows her topic and demonstrates what she teaches well - lots of examples and activities to bring it to life. Excellent day!

Christine Massey - Legal & General Assurance Society Ltd

Carol Greene - Legal & General Assurance Society Ltd

Emily Huntley - Travel Nation

I really enjoyed the Active Listening course - we covered loads of material in manageable segments. I will take a lot away from it.

Bethany Logan - University of Sussex

Excellent informative course with a great tutor. The day was fun but met the learning objectives very well. Would highly recommend for individuals or teams. I definitely learnt some great techniques which I can apply at work and in my personal life.

Sarah-Jane Dodd - Tullow Oil Plc

Excellent course and facilitator. Will recommend it to my employers at University of Sussex library.

Gayemarie Crane - University of Sussex Library