How many times have you heard your customer complain that the product you have delivered doesn't meet their expectations?

This is as a result of not addressing their expectations early enough in the project to get it right. You can learn how to do this with 5-day PRINCE2 Practitioner Training.

But customers also bring problems too! They often don’t seem to know what they want.

It is your job as a project manager to work with your customer to establish their quality expectations and then to create some measurable criteria against which you can deliver something fit for purpose.

Where Do We Start?

At the beginning... of the project.

During the early stages of the project – Starting Up – you should be talking to your customer about the solution:

• What they hope it will do
• How it will work
• What it will look like

These initial expectations will be little vague and may require some prompting and input from you to gain clarity around what the expectations mean.

How many times have you heard your customer complain that the product you have delivered doesn't meet their expectations?

This is as a result of not addressing their expectations early enough in the project to get it right. You can learn how to do this with 5-day PRINCE2 Practitioner Training.

But customers also bring problems too! They often don’t seem to know what they want.

It is your job as a project manager to work with your customer to establish their quality expectations and then to create some measurable criteria against which you can deliver something fit for purpose.

Where Do We Start?

At the beginning... of the project.

During the early stages of the project – Starting Up – you should be talking to your customer about the solution:

• What they hope it will do
• How it will work
• What it will look like

These initial expectations will be little vague and may require some prompting and input from you to gain clarity around what the expectations mean.

Within the Managing Product Delivery phase of the PRINCE2® framework, there are three distinct stages regarding the Work Package that must be completed and documented.

In our post 'Getting Work Done with PRINCE2' our trainer Claudine explains Work Packages in relation to the Controlling a Stage process. In this post we will outline the Managing Product Delivery aspects of Work Packages and the actions necessary for successful completion.

You can learn more about work packages in PRINCE2 on our PRINCE2 Training.

Purpose of Process

It is important to understand what the intended results of the Managing Product Delivery process are:

• To set out and decide upon the requirements with the Project Manager
• To do the work
• To keep the Project Manager updated on progress
• To sanction the completion of the work
• Make the Project Manager aware of the completion of the work

The reason it is important to know the purpose of this process is because if at any point there is contention or an issue that must be addressed, everything has been documented and carried out according to a set structure and so can be easily accessed and acknowledged.

Within the Managing Product Delivery phase of the PRINCE2® framework, there are three distinct stages regarding the Work Package that must be completed and documented.

In our post 'Getting Work Done with PRINCE2' our trainer Claudine explains Work Packages in relation to the Controlling a Stage process. In this post we will outline the Managing Product Delivery aspects of Work Packages and the actions necessary for successful completion.

You can learn more about work packages in PRINCE2 on our PRINCE2 Training.

Purpose of Process

It is important to understand what the intended results of the Managing Product Delivery process are:

• To set out and decide upon the requirements with the Project Manager
• To do the work
• To keep the Project Manager updated on progress
• To sanction the completion of the work
• Make the Project Manager aware of the completion of the work

The reason it is important to know the purpose of this process is because if at any point there is contention or an issue that must be addressed, everything has been documented and carried out according to a set structure and so can be easily accessed and acknowledged.

So, you have had your plan approved and now the work needs to begin.

But have you have ever foundyou'vehanded work over only to have it run late, or receive something back that is not at all what was asked for?

How do we avoid this and ensure that work is carried out as planned?

PRINCE2® Processes

ThePRINCE2approach is to use two processes, the Project Manager uses'Controlling a Stage'to hand over the work and the Team Manager will use'Managing Product Delivery'for the development of the product. These are two separate processes because the Project Manager is responsible for managing the work of the project, not doing it! So having a separate process acts as a “firebreak” between the project manager and team manager or team.

The process starts when the Project Manager discusses the work to be done with a Team Manager or team to authorise the work package.

During this discussion, some aspects of the work need to be agreed:

So, you have had your plan approved and now the work needs to begin.

But have you have ever foundyou'vehanded work over only to have it run late, or receive something back that is not at all what was asked for?

How do we avoid this and ensure that work is carried out as planned?

PRINCE2® Processes

ThePRINCE2approach is to use two processes, the Project Manager uses'Controlling a Stage'to hand over the work and the Team Manager will use'Managing Product Delivery'for the development of the product. These are two separate processes because the Project Manager is responsible for managing the work of the project, not doing it! So having a separate process acts as a “firebreak” between the project manager and team manager or team.

The process starts when the Project Manager discusses the work to be done with a Team Manager or team to authorise the work package.

During this discussion, some aspects of the work need to be agreed:

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Six Sigma Training eBook for your mobile

Six Sigma is a methodology, a statistical analysis tool and a management system designed to streamline business processes by eradicating defects. The implementation of Six Sigma aims to improve and sustain quality, eliminate waste and raise profits. Silicon Beach Training provides a range of Six Sigma Training courses in Brighton, Sussex, including Lean Six Sigma Green Belt Training, Lean Six Sigma Yellow Belt Training and Six Sigma Black Belt Conversion Training.

This what is Six Sigma eBook provides a comprehensive summary of what Six Sigma is, what Lean is, the key benefits of Six Sigma and the differences between the Six Sigmas belt levels.